Effective Date: 22 June 2025
Contact Email: office@redleifsomerset.co.uk
Website: https://redleifcare.co.uk
At Redleif Care Somerset, we are committed to protecting the privacy and personal data of our website visitors, clients, and those enquiring about our home care services. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or services.
1. Information We Collect
We may collect and store the following types of personal data: name, address, telephone number and email address; details about the care services you enquire about or receive; emergency contact information or family details (where applicable); and technical data such as your IP address, browser type, and cookies (see below). We do not knowingly collect sensitive financial data (e.g. credit card or bank details) via the website.
2. How We Use Your Information
We only use your personal data when we have a lawful reason to do so, such as responding to your enquiries or care requests; arranging or delivering home care services; sending you relevant updates (only with your consent); or improving our website experience and security.
3. Legal Basis for Processing
We process personal data under the following lawful bases: consent – when you give us permission to contact you; contract – to provide you with care services you’ve requested; legitimate interests – for administration, security, or marketing (where appropriate); and legal obligation – when required by law.
4. Data Sharing and Third Parties
We do not sell or rent your personal information to anyone. We may share limited data with trusted third parties, such as IT service providers who support our website and communication systems; regulatory bodies or local authorities, when legally required; or our care staff or partners, only where necessary to deliver safe, quality care. All third parties are required to respect your data and process it in accordance with UK data protection laws.
5. Cookies and Website Analytics
Our website uses cookies to understand how visitors use our site, improve user experience and security, and store user preferences. You can manage or disable cookies in your browser settings. For more information, please see our Cookie Policy (link to be added if needed).
6. How We Store and Protect Your Data
We store your information securely and only for as long as necessary. All digital data is password-protected and encrypted where appropriate. Paper-based records are kept in secure, locked locations. Only trained, authorised staff have access to your information. Despite our best efforts, no data transmission over the internet can be guaranteed 100% secure.
7. Your Rights Under UK GDPR
You have the right to access the personal data we hold about you; request correction of incorrect or outdated data; request deletion or restriction of your data; withdraw consent where processing is based on consent; and object to how we use your data (in certain situations). To exercise any of these rights, please email: office@redleifsomerset.co.uk
8. Retention Periods
We keep personal data only as long as necessary for the purpose it was collected. Certain care-related records may be held for a defined period due to legal or regulatory requirements.
9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the revised date above. If material changes are made, we will seek to inform you where possible.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy notices separately.
If you have any questions or concerns about how your information is handled, we are here to help. Contact us at: office@redleifsomerset.co.uk
